Since May 1981, the helpline has provided emotional support to callers in need. Trained helpline counsellors, many of whom have similarly experienced troubled in their lives, respond to callers' questions on marital issues and refer them to social services.
Calls are answered by women volunteer counsellors from:
Mondays – Thursdays
9:30am – 11:30am
2:00pm – 4:00pm
7:00pm – 9:00pm
And on Fridays
9:30am – 11:30am
2:00pm – 4:00pm
- Calls made outside these hours will be transferred to social resources information system of the helpline
Helpline Counsellor Training Scheme
Women's Helpline is staffed by a group of Helpline Counsellors providing service all year round, which signifies female bonding through mutual help.
In order to maintain our helpline to service more needed women, we have to call for more enthusiastic volunteers to train as helpline counsellors. We will provide a professional training course for the counsellors, covering such subjects as roles and rules of a counsellor, self-understanding, telephone counselling skills, contemporary marriage issues, community referral resources, marriage ordinances, domestic violence, psychiatric health and suicide crisis management. Besides learning basic information, the counsellors enhance their analytic skills through case studies, group discussions and sharing. After the training course, the trainees will undergo practical training sessions. Social workers will observe the trainees as they talk with callers and learn tho master skills they would need to help women in need.
We will provide Helpline Services On-the-job Training and Sharing Sessions to all counsellors. The topics will cover included update information of social resources and family law, case sharing and so on. If you would like to join us, please contact us at 2386 6256. We are looking forward to your contribution.
Enquiry｜Jockey Club Lai Kok Centre
2386 6256
laikok@womencentre.org.hk
305-309, Lai Lan House, Lai Kok Estate, Cheung Sha Wan, Kowloon
