Women's Helpline - 2386 6255

The HKFWC's Women's Helpline is Hong Kong's first hotline for women.


Since May 1981, the helpline has provided emotional support to callers in need. Trained helpline counsellors, many of whom have similarly experienced troubled in their lives, respond to callers' questions on marital issues and refer them to social services.


Calls are answered by women volunteer counsellors from: 

Mondays – Thursdays

9:30am – 11:30am

2:00pm – 4:00pm

7:00pm – 9:00pm

And on Fridays

9:30am – 11:30am

2:00pm – 4:00pm


  • Calls made outside these hours will be transferred to social resources information system of the helpline


Helpline Counsellor Training Scheme

Women's Helpline is staffed by a group of Helpline Counsellors providing service all year round, which signifies female bonding through mutual help.


In order to maintain our helpline to service more needed women, we have to call for more enthusiastic volunteers to train as helpline counsellors. We will provide a professional training course for the counsellors, covering such subjects as roles and rules of a counsellor, self-understanding, telephone counselling skills, contemporary marriage issues, community referral resources, marriage ordinances, domestic violence, psychiatric health and suicide crisis management. Besides learning basic information, the counsellors enhance their analytic skills through case studies, group discussions and sharing. After the training course, the trainees will undergo practical training sessions. Social workers will observe the trainees as they talk with callers and learn tho master skills they would need to help women in need.


We will provide Helpline Services On-the-job Training and Sharing Sessions to all counsellors. The topics will cover included update information of social resources and family law, case sharing and so on. If you would like to join us, please contact us at 2386 6256. We are looking forward to your contribution.


Enquiry|Jockey Club Lai Kok Centre

2386 6256


305-309, Lai Lan House, Lai Kok Estate, Cheung Sha Wan, Kowloon

Events & Programmes

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Failed women? Sharing session of divorced women

Marriage is perceived as the final destination of women, and divorce is the end of happiness. Are women from different generations facing different challenges during a divorce? How do they understand marriage after divorce? Our Director, Ms Si-si Liu and service users will share their work and...

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The Colour of Divorcees' Lives|Art Exhibition of Divorcees

Thank you for your participation in our exhibition called "The Color of Divorcees' Lives" on the 1st and 2nd June at the Nido Asia Art Gallery in Sheung Wan. The event included the Human Library Hong Kong hosted by Mr Pong Yat Ming and the theatre workshop led by experienced applied drama...

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International Women's Day: Women Election Forum

Hong Kong Federation of Women's Centres, in association with Gender Reasearch Centre of The Chinese University of Hong Kong and Hong Kong Women's Coalition on Equal Opportunities, is going to hold a women's forum on Legislative Council by-election on 8 March, 2018 in LT2, Yasumoto International...


Legal Seminar of Parental Responsibility Model

The concept of "parental responsibility" focuses on the sustainable responsibilities divorced parents have for raising their children, but there are not enough support policies and gender perspectives. Although we agree in principle, in light of the uniqueness and complexity of divorced families,...


Press Conference of Women's Helpline Service and Domestic Violence Case Study

Over the past five years, our women's helpline has received 11,016 calls (excluding old cases, proxy cases, and cases from repeat callers), of which 913 calls involve domestic violence. Victims were trending younger, the majority of which was housewives. Besides, between March 2016 and March...


Roundtable on the Maintenance

We conducted a survey on alimony from July to October 2016; 185 divorced women responded to the survey. The survey found that more than 60% of respondents found it difficult to collect alimony payments, generally due to the payments being in arrears. More than four-tenths of respondents (86%)...


Women's Forum 2016

The HKFWC collects feedback on government policies and appeals for change from hundreds of our members to form our platform. Policies receiving the most interest from our members include the universal non-means-tested retirement protection plan; planning childcare services, the development of...

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Roundtable on the Proposed Legislation on the Parental Responsbility Model

In November 2015, the Labour and Welfare Bureau held a public consultation on the proposed legislation with respect to custody and alimony and on proposals set out in the Law Reform Commission's Report on Child Custody and Access Report. The legislation sets out a joint parental responsibility...